Privacy Policy
Effective date: October 27, 2026
This Privacy Policy explains how Nine North Solutions LLC, a California limited liability company doing business as Neighbor Says ("Neighbor Says," "we," "us"), collects, uses, and protects information when you visit neighborsays.com or use our services. Neighbor Says helps local service businesses (such as plumbers and electricians) with websites and Google review / reputation management.
Information we collect
- Lead and contact form data. When you request a report, a preview, a quote, or contact us, we collect what you provide, such as your name, business name, email, phone number, plan interest, and message, plus the page you were on, referral/UTM campaign tags, and your browser user agent.
- Chatbot messages. Messages you send to the chat assistant on our site, and its replies, are stored in our database (hosted by Neon) along with a session identifier. Messages are processed by an AI model provider to generate replies. Please don't share sensitive information in chat.
- Google Places business data. To create free reports and website previews, we retrieve public business information from Google (via the Google Places and PageSpeed APIs), such as business name, address, rating, review counts, category, and website performance. We store these reports and previews.
- Payment information. Payments are processed by Stripe. We do not store full card numbers; Stripe handles card data under its own privacy policy. We receive limited details such as your name, email, and subscription status.
- Client customer contact details. When a client uses our reputation or messaging services, we process phone numbers and related contact details of that client's customers solely to send review requests, missed-call replies, and other service messages the client has authorized.
- Technical data. Our hosting provider and our servers process IP addresses and request logs, which we use for security and rate limiting.
Services we provide to clients
For our clients we build and host websites, send Google review requests by email and SMS, draft AI-assisted replies to reviews (we check with the business owner before replying to 1–2 star reviews), and send missed-call text-back messages. Review requests and text messages are sent through GoHighLevel (LeadConnector / Twilio). When we process the contact details of our clients' customers, we do so on the client's behalf and only to provide these services.
How we use information
- To respond to you and provide reports, previews, and services
- To process payments and manage subscriptions
- To send messages you or our clients' customers have consented to
- To protect our site against abuse and improve our services
SMS and mobile information
We do not share or sell mobile information for marketing.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers and SMS opt-in data and consent are never shared, sold, rented, or transferred to any third party or affiliate for marketing. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers (such as our messaging platform) that deliver messages on our behalf and are contractually limited to that purpose.
End customers of our client businesses receive texts only after the client confirms, at onboarding, that it has those customers' consent to be contacted. Every text includes instructions to reply STOP to opt out. See our SMS Consent & Opt-In page and SMS Terms for program details.
Service providers
We share information only with providers that help us run our services: Vercel (hosting), Neon (database), Google (business data / Places API), Stripe (payments), GoHighLevel / LeadConnector / Twilio (email and SMS delivery), and our AI model provider (chat and review-reply drafts). We do not sell personal information.
Retention and security
We keep information only as long as needed for the purposes above or as required by law, and use reasonable safeguards to protect it. No method of transmission or storage is completely secure.
Your choices and California rights
You may ask to access, correct, or delete your personal information, and you may opt out of texts at any time by replying STOP. California residents may exercise rights under the CCPA/CPRA; we do not sell or share personal information for cross-context behavioral advertising. Email hello@neighborsays.com to make a request.
Children
Our services are for businesses and are not directed to children under 13.
Changes
We may update this policy and will post the new effective date here.
Contact
Nine North Solutions LLC, dba Neighbor Says
Email: hello@neighborsays.com
Neighbor Says uses Meta Pixel cookies for advertising and measurement. We honor Global Privacy Control.